Frequently Asked Questions

Payments, Discounts and Returns

What methods of payment are accepted at Jungle Jim’s?

We accept:

  • All major credit/debit cards (Visa, American Express, Discover, and MasterCard).
  • EBT/SNAP/Food Stamps (valid from all States).
  • Personal checks (checks from OH, IN and KY only – with valid ID). More information about our check policy here.
  • We also offer many touchless pay options like Apple Pay, Google Pay, etc. for your convenience.
  • We DO NOT accept WIC at this time.

Do your stores offer a senior discount?

We offer the Golden Buckeye Discount on Wednesdays at both the Eastgate and Fairfield stores. All residents of Ohio, who carry the Ohio State Golden Buckeye card, will receive 5% off their purchase upon presenting the Golden Buckeye Card at final checkout.

This excludes:

  • Soda
  • Milk
  • Alcohol
  • Tobacco
  • Discounted merchandise
  • Wholesale cases
  • Items with limits
  • Items on page 1 of our weekly ad

For more information on obtaining a Golden Buckeye Card, please visit the Golden Buckeye page from the State of Ohio.

Do your stores offer a military discount?

Not at this time.

What is your return policy?

To make a return, visit our Customer Service desk with your receipt and the items you’d like to return.

  • All returns/exchanges are subject to approval by store management.
  • All returns/exchanges must be made within 30 days of the date of purchase.
  • All returns must be in original packaging with all accessories and manuals in order to be considered for a refund.
  • All returns MUST be accompanied by the original sales receipt.
  • In-store credit will be issued for returns without receipts.
  • No refunds will be issued for our “Scratch & Dent/Reduced” items. All sales are FINAL.
  • No returns/exchanges/refunds on special orders.
  • No returns/exchanges/refunds on liquor.
  • Beer and wine items may be returned for in-store credit if there is a quality issue.

We have a 30-day return policy. To make a return, visit our Customer Service desk with your receipt and the items you’d like to return. Unfortunately, we are not able to issue refunds for liquor. Beer and wine items may be returned for in-store credit if there is a quality issue. All returns/exchanges are subject to approval by store management. No returns/exchanges/refunds on special orders or “Scratch & Dent/Reduced” items.

Do you sell money orders?

Unfortunately, we are unable to sell money orders.

Do you accept coupons?

Yes, we do. Visit our Coupon Policy page for more information.

Do you give case discounts on wine?

Yes, we offer a discount of 10% off when you buy any multiples of six like bottle sizes, either 750 ml or 1.5 liters. It is permissible to mix and match brands, but not sizes.

For example:

  • 6 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount
  • 12 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount
  • 7 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount, but ONLY ON THE FIRST 6 bottles, the 7th will be sold at full price.
  • 13 – 750 ml or 1.5 liter (mix and match brand) bottles = 10% discount, ONLY ON THE FIRST 12 bottles, the 13th bottle will be sold at full price.

Shopping Cart Info

Do you have motorized shopping carts/handicap accessibility?

Motorized shopping carts and traditional wheelchairs are available at the main entrances at both locations. A Caroline Cart is available by special request at Customer Service.

Lost and Found & Pets

What is your lost and found procedure?

Call or come to customer service and they will contact the lost and found department. 513-674-6000.

What is your pet policy? Can I bring my dog to the store with me?

No pets – service animals only.

Weekly Ad

How do I view your Weekly Ad?

View the current Weekly Ad on our website, or sign up for our Weekly Ad email.

Special Hours

What are the hours for the Tasting Bar?

Visit our website for our Tasting Bar hours.

What are the hours for the Liquor Store?

Visit our website for our Liquor Store hours.


How can I apply for a job?

Visit our site for more information about our available job opportunities.

Shopping Experience

Do you have Store Maps?

Visit our site for more information about our store maps.

What’s the difference between each store?

Both “Jungles” are truly special in their own right, as our customer feedback and ratings show.

What’s unique about our Fairfield Location?

Our original store is our Fairfield, Ohio location, established in 1975. It grew from a roadside fruit stand near that site, and through many additions, over the years, it ultimately became the Food Lover’s Paradise that it is today, and it’s still a work in progress! For the history enthusiast, part of the original building still stands on-site near the store’s Main Entrance. It’s one of the many historical tributes of the company scattered throughout the store for visitors to experience. Setting foot on our Fairfield property, be prepared to explore a massive, zany maze of departments. You, your family, and friends will encounter some of our most classic attractions, animatronics, and even our elevated monorail gliding about the property during special events. It’s a real one-of-a-kind experience!

What’s unique about our Eastgate Location?

Our second location takes no back seat. For starters, it’s even more massive than our first location. That means even more to explore! Established in 2012, and conveniently just off the highway, 30 minutes to the east, is Jungle Jim’s Eastgate. It is genuinely Jungle Jim’s masterstroke. In this store, he was able to take his years of experience to create his modern vision for a Food Lovers’ Paradise all at once, rather than a little by little, and it shows; enjoy wider aisles, brighter lighting, and an easier to shop layout. It’s bursting with fun decor and wacky displays like the high-flying Hot Sauce Drone, along with killer departments, like the Candy Castle and one of Ohio’s largest liquor stores! Don’t worry, there is still a monorail train on the property (though stationary). It’s a stellar sequel to our original store that is continually morphing but still manages to amaze visitors!

In the end, no matter which you choose, you will experience a jaw-dropping variety of local, national, and international products from over 70 countries! Aisles and aisles of fresh wild and exotic meats, seafood, and produce. Plus, exciting events, samplings, and tastings happening throughout both stores (check out our calendar of events), as well as tons of surrounding businesses for further shopping and eating options to help you make a day of it. Visiting either Jungle will surely fuel any foodie or family’s taste for adventure and fun. There’s always something to experience each turn you take. Now it’s up to you to decide which Jungle you like the best!

Here are some more resources that might help you further decide:

Visit our Plan Your Trip page.

Watch “The Evolution of the Jungle” Video.

Check out our Fairfield and Eastgate Google Business Pages for more photos and information.

Check out our Fairfield and Eastgate Facebook Pages for more photos and information.

Do you offer store tours?

There’s lots to see and even more to taste! Visit our website to schedule a tour.

How can I give you feedback on my experience shopping in the Jungle?

Share your feedback with us, leave a comment or complaint, or inquire about specific products on our Contact Us page.

Questions about Products

How do I see if you carry or can get a product?

You can search our inventory at both locations by visiting our Item Search. Not seeing what you’re looking for? Send us a message through Contact Us page.

How do I see your current seafood selection?

You can view our freshest selection by visiting our Popular Seafood Items page, or call us at 513-674-6000.

How do I place a special/bulk order for pick up?

You can submit your request through our Contact Us page, or call us at 513-674-6000.

Can I order online and have my groceries shipped to my house?

We are not offering online ordering, pick up, or delivery for our regular in-store merchandise at this time. We currently have limited online ordering for event tickets, party trays, Cooking School certificates, and gift cards.

Shipping is available for event tickets and gift cards only.
Party trays are only available for in-store pickup at the Fairfield location.

How do I get my product on your shelves?

Please fill out your request using our Contact Us page.


How do I submit a donation or sponsorship request?

Submit to; all requests must be made six weeks in advance for consideration. Please refrain from following up on your inquiry as we will contact only the approved requests via email.


How can I join the Jungle Jim’s family of tenants?

Visit our Tenant page for more information.


How do I write a story about Jungle Jim’s/media contact?

Please fill out your request using our Contact Us page.


Will you open more stores in the future?

We do not currently have any plans to open more locations. However, who knows what the future holds for Jungle Jim’s!

Can we hold liquor for customers?

All liquor sales are on a first-come, first-served basis.

Can I bring my growler in for a fill, or do I have to buy one in the store?

Yes, you can bring your growler, and we will fill it in the store. Growlers must meet state requirements.

Do you allow guns within your store?

Yes, Jungle Jim’s abides by the State of Ohio’s laws regarding gun control and gun possession.

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