Frequently Asked Questions

Payments, Discounts and Returns

What methods of payment are accepted at Jungle Jim’s?

We accept:

  • All major credit cards (Visa, American Express, Discover, and MasterCard).
  • EBT/SNAP/Food Stamps (valid from all States).
  • Personal checks (checks from OH, IN and KY only – with valid ID). More information about our check policy here.
  • We also offer many touchless pay options like Apple Pay, Google Pay, etc. for your convenience.
  • We DO NOT accept WIC at this time.

Do your stores offer a senior discount?

We offer the Golden Buckeye Discount on Wednesdays at both the Eastgate and Fairfield stores. All residents of Ohio, who carry the Ohio State Golden Buckeye card, will receive 5% off their purchase (excluding soda pop, milk, discounted merchandise, tobacco, and alcohol) upon presenting the Golden Buckeye Card at final checkout.

For more information on obtaining a Golden Buckeye Card, please visit the Golden Buckeye page from the State of Ohio.

Do your stores offer a military discount?

Not at this time.

What is your return policy?

We have a 30-day return policy. To make a return, visit our Customer Service desk with your receipt and the items you’d like to return. Unfortunately, we are not able to issue refunds for alcohol. Beer and wine items may be returned for in-store credit.

Do you sell money orders?

Unfortunately, we are unable to sell money orders.

Do you accept coupons?

Yes, we do. Visit our Coupon Policy page for more information.

Shopping Cart Info

Do you have motorized shopping carts/handicap accessibility?

Motorized shopping carts and traditional wheelchairs are available at the main entrances at both locations. A Caroline Cart is available by special request at Customer Service.

Lost and Found & Pets

What is your lost and found procedure?

Call or come to customer service and they will contact the lost and found department. 513-674-6000.

What is your pet policy? Can I bring my dog to the store with me?

No pets – service animals only.

Weekly Ad

How do I view your Weekly Ad?

View the current Weekly Ad on our website, or sign up for our Weekly Ad email.

Special Hours

What are the hours for the Tasting Bar?

Visit our website for our Tasting Bar hours.

What are the hours for the Liquor Store?

Visit our website for our Liquor Store hours.


How can I apply for a job?

Visit our site for more information about our available job opportunities.

Shopping Experience

Do you have Store Maps?

Visit our site for more information about our store maps.

What’s the difference between each store?

The Eastgate store is more extensive in terms of square feet, roughly around 20,000 square feet as an estimation, though some departments may have a more significant focal point depending on which store you decide to visit. The State Store at Eastgate, for example, is one of the largest in Ohio, and on the flip side, the Seafood Department (especially the Live Harvest) at the Fairfield store has more ground room to showcase their fresh fish.

As far as visual aesthetics and features, the two stores are worlds of their own. We would say Fairfield has a more classic, rustic vibe with lots of animatronics and vintage decor, while Eastgate has a more modern, campy feel to it with race cars and pirate ships. For a quick glimpse into both stores, we recommend checking our Instagram and Facebook pages (Eastgate and Fairfield). We have tons of photos available of both locations to help choose which Jungle you’d like to trek through.

Do you offer store tours?

There’s lots to see and even more to taste! Visit our website to schedule a tour.

How can I give you feedback on my experience shopping in the Jungle?

Share your feedback with us, leave a comment or complaint, or inqure about specific products on our Contact Us page.

Questions about Products

How do I see if you carry or can get a product?

You can submit your request through our Contact Us page, or call us at 513-674-6000.

How do I place a special/bulk order for pick up?

You can submit your request through our Contact Us page, or call us at 513-674-6000.

Can I order online and have my groceries shipped to my house?

We are not offering online ordering, pick up, or delivery for our regular in-store merchandise at this time. We currently have limited online ordering and delivery, for event tickets, local party trays (within 30 miles of the Fairfield store), and gift cards.

How do I get my product on your shelves?

Please fill out your request using our Contact Us page.


How do I submit a donation or sponsorship request?

Submit to; all requests must be made six weeks in advance for consideration. Please refrain from following up on your inquiry as we will contact only the approved requests via email.


How can I join the Jungle Jim’s family of tenants?

Visit our Tenant page for more information.


How do I write a story about Jungle Jim’s/media contact?

Please fill out your request using our Contact Us page.


Will you open more stores in the future?

We do not currently have any plans to open more locations. However, who knows what the future holds for Jungle Jim’s!

Can we hold liquor for customers?

All liquor sales are on a first-come, first-served basis.

Can I bring my growler in for a fill, or do I have to buy one in the store?

Yes, you can bring your growler, and we will fill it in the store. Growlers must meet state requirements.

Do you allow guns within your store?

Yes, Jungle Jim’s abides by the State of Ohio’s laws regarding gun control and gun possession.

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